Asteroom Customer Support
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Activity overview
Latest activity by Asteroom Customer Support-
Asteroom Customer Support created an article,
Data Deletion and Retention Requests
Data Deletion and Retention RequestsAsteroom is committed to protecting personal data and honoring individual rights related to data privacy. We maintain procedures to delete, purge, or retain cust...
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Asteroom Customer Support created an article,
Areas that are often missed during the shooting. Part 2
Garage/ Detached StructureGarages are often missed, possibly because they are neither fully indoor nor outdoor spaces. Pay special attention to ensure they are captured.For detached garages or work...
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Asteroom Customer Support created an article,
Areas that are often missed during the shooting. Part 1
Street ViewStreet view is essential and must not be forgotten. When capturing, ensure the view is not obstructed by vehicles or trees so that the road condition is visible.In some cases, the garage...
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Asteroom Customer Support created an article,
Need Help?
Feel free to contact Asteroom support via support@asteroom.com or our direct line: +1 (831) 298-6517Monday-Friday: 9 AM – 4 PM PST
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Asteroom Customer Support created an article,
Property Shooting Guidelines Tutorial
Watch this tutorial to learn how to shoot a property. View the do's and don'ts best practices.
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Asteroom Customer Support created an article,
How to minimize "ghosting" in scans
1.Please use Asteroom tripod and avoid third party tripods that have platform to allow level to be adjusted 2. Align the phone camera to the center of the rotator if you have a Samsung phone. ...
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Asteroom Customer Support created an article,
Asteroom supports following phones and 360 cameras
If you don't have a compatible phone listed above. You may purchase a 360 camera that has direct integration with Asteroom (Please note, shooting with a 360 camera is faster. 10 mins vs 25 mins ...
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Asteroom Customer Support created an article,
How to Get Started: Step by Step Guide
STEP 1:Download the Asteroom app and create a new account to get started. STEP 2:Once logged in, tap the menu icon (☰) in the top-left corner, then select "Plan." STEP 3:Enter the Enterprise Code ...
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Asteroom Customer Support commented,
Yes, you just need to upload all the panoramas, submit them to us, and we will handle the processing. You also have the option to get the dollhouse and the floor plan by purchasing the imaging serv...
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Asteroom Customer Support created an article,
How to use My Tasks?
How to access My Tasks? Access on Your Phone: 1. Update the Asteroom app to the latest version. 2. Login using your Asteroom account for data collection (PDR, PDC, Inspection). 3. Enable Asteroom ...