Asteroom Customer Support

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Activity overview

Latest activity by Asteroom Customer Support
  • Asteroom Customer Support created an article,

    How to change pano and hotspot's name on Asteroom app?

    1. Select the tour by clicking on it. 2. Click the pencil icon located in the front of each pano name.  3. Update the name and click "OK".   The dollhouse will auto-sync with the updated name. So...

  • Asteroom Customer Support created an article,

    How to add multiple contact profiles to a tour and/or add your clients contact details to a tour?

    If you create 3D tours for others, you probably want to change the contact profile to theirs. Now you can create a profile list in the tour setting with their thumbnails, names, emails, and phone n...

  • Asteroom Customer Support created an article,

    Pre-Shoot Checklist for Sellers/Agents

    Indoor Checklist All Lights On Blinds / Curtains Open Ceiling Fans Off Boxes out of Rooms to be Shot Pets Away / Caged People Gone or on a Different Level than Photographer Clutter Away or Hidden ...

  • Asteroom Customer Support created an article,

    How do I refer friends?

    Anyone that has created at least one virtual tour with a dollhouse is eligible for the referral program. Click the "share" button underneath the tour and select the "Refer a Friend" option. (You m...

  • Asteroom Customer Support created an article,

    How does the referral program work?

    For every friend that purchases a 3D tour kit via your personal share link, you will get an imaging package (for up to 30 panoramas) credited to your account. The free credits will automatically ap...

  • Asteroom Customer Support created an article,

    What if I don’t like the 2D stills enhancement photo?

    Please get in touch with customer support at support@asteroom.com. We will do everything we can to assist you in correcting any issues with your stills.    

  • Asteroom Customer Support created an article,

    Can you stage 2d photos?

    No. We currently don’t offer the capability.

  • Asteroom Customer Support created an article,

    I didn’t receive an email with a download link for my 2D stills enhancements. What should I do?

    Please check your spam inbox or check the email address you received the receipt for. If none of them received the link, please contact customer support with your account information and the order ...

  • Asteroom Customer Support created an article,

    Where can I receive my enhanced 2d stills?

    We will email you a download link after your enhancement is completed. The image files will be available to download for 30 days. After 30 days, the photos will be deleted from Asteroom cloud storage.

  • Asteroom Customer Support created an article,

    Can you remove items in the photos?

    Unfortunately, we don't offer this service at this time.