Asteroom Customer Support
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Activity overview
Latest activity by Asteroom Customer Support-
Asteroom Customer Support created an article,
Need Help?
Feel free to contact Asteroom support via support@asteroom.com or our direct line: +1 (831) 298-6517Monday-Friday: 9 AM – 4 PM PST
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Asteroom Customer Support created an article,
Property Shooting Guidelines Tutorial
Watch this tutorial to learn how to shoot a property. View the do's and don'ts best practices.
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Asteroom Customer Support created an article,
How to minimize "ghosting" in scans
1.Please use Asteroom tripod and avoid third party tripods that have platform to allow level to be adjusted 2. Align the phone camera to the center of the rotator if you have a Samsung phone. ...
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Asteroom Customer Support created an article,
Asteroom supports following phones and 360 cameras
If you don't have a compatible phone listed above. You may purchase a 360 camera that has direct integration with Asteroom (Please note, shooting with a 360 camera is faster. 10 mins vs 25 mins ...
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Asteroom Customer Support created an article,
How to Get Started: Step by Step Guide
STEP 1: Download the Asteroom app and create a new account to get started. STEP 2: Once logged in, tap the menu icon (☰) in the top-left corner, then select "Plan." STEP 3: Enter the Enterp...
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Asteroom Customer Support commented,
Yes, you just need to upload all the panoramas, submit them to us, and we will handle the processing. You also have the option to get the dollhouse and the floor plan by purchasing the imaging serv...
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Asteroom Customer Support created an article,
How to use My Tasks?
How to access My Tasks? Access on Your Phone: 1. Update the Asteroom app to the latest version. 2. Login using your Asteroom account for data collection (PDR, PDC, Inspection). 3. Enable Asteroom ...
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Asteroom Customer Support created an article,
What is My Task and how to access it?
What is My Tasks? My Tasks is a dashboard for contracted data collectors to manage all their assignments in one place. Data collectors can see and claim assignments in nearby areas, and view assign...
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Asteroom Customer Support created an article,
Asteroom Return Policy
Refund policy If you’re looking to return or exchange your order for whatever reason, we're here to help! Return To be eligible for a return, your item must be in the same condition that you r...
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Asteroom Customer Support created an article,
Asteroom APP encounters network disconnection when uploading photos, how to resume uploading?
Has your Asteroom APP encountered a network disconnection when uploading photos, how to resume uploading? Ensure you follow this process to ensure you can successfully complete uploading all photos...