Asteroom Customer Support
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Activity overview
Latest activity by Asteroom Customer Support-
Asteroom Customer Support created an article,
How long will I get paid after shooting completion?
Payments for Capture Service, Desktop Appraisal, and Hybrid Appraisal usually take 7 business days from task completion to deposit into your Stripe Express account. Payments might be later than yo...
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Asteroom Customer Support created an article,
Asteroom Guides to Taxes
Asteroom partners with Stripe to file 1099 tax forms that summarize your earnings. We’ve put together some FAQs to help you learn more about 1099s, and how to use Stripe Express to review your tax ...
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Asteroom Customer Support created an article,
How Does Asteroom Pay Photographers And Panels?
Asteroom partners with Stripe to make payments and file 1099 tax forms that summarize your earnings from 2022. If you have not yet set up a Stripe Express account, please contact capture-service@as...
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Asteroom Customer Support created an article,
Cheatsheet For Appraisal Data Collection
Get the equipment ready before shooting: Fully charge the Asteroom rotator and your phone. A low battery can result in errors leading to a reshoot. Fully extend the three legs of the Asteroom trip...
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Asteroom Customer Support created an article,
How to transfer album to Asteroom
Once you have captured the necessary 360 images, select the Album Tab on the Asteroom App, find the photo album with the 360 images you just captured for that project location. Then by pressing and...
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Asteroom Customer Support created an article,
How come I can't upload my 2D still photos to Asteroom app thru my phone?
Please check with your phone settings to ensure you allow access to the uploading photos in the Asteroom app. Check your settings to ensure you've enabled access to all photos for the Asteroom ap...
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Asteroom Customer Support created an article,
How do I share and sync my 3d tour to Zillow?
To sync your 3D tours to Zillow automatically, please add the 3d tour link to the first one of the virtual tour in your MLS service.
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Asteroom Customer Support created an article,
How to Shoot the Qualified Panoramas
Things You Should Well Prepare Before Shooting: 1. Fully charge the rotator and your phone: After continuously using the rotator for 1.5 hours, you should fully charge it until the red light turn...
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Asteroom Customer Support created an article,
Possibilities of Causing the Ghost Images
Situations that will cause the ghost images: 1. Out of Focus. The lens is not aligned to the camera well. (Use clip) → The ghosting level is low but could be blurred. Related problem: The top/bot...
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Asteroom Customer Support created an article,
How to add my own icon as a watermark into the 2D floor plan?
After having the dollhouse and 2D floor plan, please open the Asteroom web editor, and enter the 2D Floor Plan section of the tour you want to edit. You will see the Watermark function on the top-r...