Data Deletion and Retention Requests

Data Deletion and Retention Requests

Asteroom is committed to protecting personal data and honoring individual rights related to data privacy. We maintain procedures to delete, purge, or retain customer data in accordance with applicable laws, contractual obligations, and our internal data retention policies.

Requesting Data Deletion

Customers and individuals may request deletion of their personal data by contacting:

[e-mail]

When submitting a request, please include:
    •    Your full name
    •    Email address associated with your Asteroom account or interaction
    •    A description of the data you are requesting to be deleted
    •    Any additional details that may help us identify the relevant records

Request Handling Process

All data deletion requests are:
    •    Logged and tracked internally
    •    Reviewed to verify the requester’s identity
    •    Evaluated against applicable legal, regulatory, and contractual requirements

Asteroom will respond to data deletion requests within a reasonable timeframe and in accordance with applicable privacy laws (such as GDPR and CCPA/CPRA, where applicable).

Scope of Deletion

Upon approval of a valid deletion request, Asteroom will:
    •    Delete or anonymize applicable personal data from production systems
    •    Ensure data is removed from active systems and workflows
    •    Apply deletion or retention handling to backups and archives in accordance with retention schedules
    •    Coordinate deletion with relevant third-party processors where applicable

Certain data may be retained where required to:
    •    Comply with legal or regulatory obligations
    •    Fulfill contractual requirements
    •    Establish, exercise, or defend legal claims
    •    Maintain security, audit, or fraud-prevention records

Where data cannot be deleted immediately due to retention requirements, it will be securely restricted and deleted once retention obligations expire.

Data Retention

Asteroom retains personal data only for as long as necessary to fulfill legitimate business purposes, contractual obligations, or legal requirements. Retention periods are defined in Asteroom’s internal Data Retention and Disposal Policy and are reviewed periodically.

Recordkeeping and Auditability

Asteroom maintains records of:
    •    Data deletion requests received
    •    Actions taken in response to requests
    •    Timing and completion of deletions
    •    Applicable exceptions or retention justifications

These records are retained for audit and compliance purposes.

Questions

If you have questions about data deletion, data retention, or privacy practices, please contact:

[e-mail]