Asteroom Customer Support
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Recent activity by Asteroom Customer Support-
Data Deletion and Retention Requests
Data Deletion and Retention RequestsAsteroom is committed to protecting personal data and honoring individual rights related to data privacy. We maintain procedures to delete, purge, or retain cust...
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Areas that are often missed during the shooting. Part 1
Street ViewStreet view is essential and must not be forgotten. When capturing, ensure the view is not obstructed by vehicles or trees so that the road condition is visible.In some cases, the garage...
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Need Help?
Feel free to contact Asteroom support via support@asteroom.com or our direct line: +1 (831) 298-6517Monday-Friday: 9 AM – 4 PM PST
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Property Shooting Guidelines Tutorial
Watch this tutorial to learn how to shoot a property. View the do's and don'ts best practices.
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How to minimize "ghosting" in scans
1.Please use Asteroom tripod and avoid third party tripods that have platform to allow level to be adjusted 2. Align the phone camera to the center of the rotator if you have a Samsung phone. ...
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Asteroom supports following phones and 360 cameras
If you don't have a compatible phone listed above. You may purchase a 360 camera that has direct integration with Asteroom (Please note, shooting with a 360 camera is faster. 10 mins vs 25 mins ...
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What is My Task and how to access it?
What is My Tasks? My Tasks is a dashboard for contracted data collectors to manage all their assignments in one place. Data collectors can see and claim assignments in nearby areas, and view assign...
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Asteroom Return Policy
Refund policy If you’re looking to return or exchange your order for whatever reason, we're here to help! Return To be eligible for a return, your item must be in the same condition that you r...
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Asteroom APP encounters network disconnection when uploading photos, how to resume uploading?
Has your Asteroom APP encountered a network disconnection when uploading photos, how to resume uploading? Ensure you follow this process to ensure you can successfully complete uploading all photos...
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How can lenders and appraisal management companies take advantage of Fannie Mae value acceptance + property data, and what steps do they need to take to use it?
In summary, lenders and appraisal management companies can take advantage of Value Acceptance + Property Data by leveraging technology, data-driven processes, and third-party service providers. By ...