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  2. Billing and Account Information

Billing and Account Information

Details on account types, billing and management

Account Information

  • How to update my profile?
  • How to redeem a voucher activation code?
  • Where to input my brokerage code?
  • How to transfer from a legacy monthly payment plan to the new pay per tour plan?
  • Can I transfer a tour between Asteroom virtual tour software accounts?
  • Can I change my sign-in from Facebook/google to a password?

Billing Information

  • Am I forced to change pricing plan types to the new pay per tour.
  • Why the change in pricing to pay per tour vs monthly payment?
  • Are dollhouse tours considered active tours?
  • What is an active tour?

General Questions

  • What is Asteroom?
  • Who is Asteroom for?
  • What's our pricing update?
  • Can I buy individual parts of a 3d tour kit?
  • What happens if I cancel my monthly subscription?
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