Asteroom Return Policy

Refund policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! 

Return

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

You’ll also need the receipt or proof of purchase.

To start a return, please contact us at [e-mail]. If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at [e-mail].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

We have a one-year warranty policy, which means you have one year after receiving your item to request a replacement. 

• Pre-negotiated enterprise plan member: lifetime warranty. No shipping fee if purchased within one year. Charge shipping for $15 after one year

• Non-brokerage member: one-year warranty. No shipping fee if purchased within one year. Charge shipping for $15 after one year

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards, or international orders.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Ordering the wrong size of phone cases will not be eligible for a free exchange. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping

Shipping costs are non-refundable.