Asteroom Capture Service

General Questions

• How do I decide between ordering a capture service vs creating the tour myself?
• Where can I display my capture service 3D tour and 2D photos?
• Who is the capture service designed for?
• Is there a limit to the size of the property that a 3D tour can be created?
• What guarantee of service does Asteroom offer for the capture service?
• How do I know Asteroom photographer's are qualified?

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Billing and Return Information

• Are there any additional or hidden costs?
• When will my credit card be charged?
• How does the payment for Asteroom Capture Service work?
• What if I'm not satisfied with the pictures or tour?
• What if I need to cancel my capture service appointment?

Troubleshooting

• What if I need changes to the delivered capture service?
• How can I reach customer support for the capture service?
• What if the capture service isn't available in my area?
• If the photographer damages the property who is liable for the repairs?
• What if my photographer does not show up when scheduled?