Asteroom Customer Support
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Recent activity by Asteroom Customer Support-
Asteroom supports following phones and 360 cameras
If you don't have a compatible phone listed above. You may purchase a 360 camera that has direct integration with Asteroom (Please note, shooting with a 360 camera is faster. 10 mins vs 25 mins ...
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Need Help?
Feel free to contact Asteroom support via support@asteroom.com or our direct line: +1 (831) 298-6517Monday-Friday: 9 AM – 4 PM PST
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How to Get Started: Step by Step Guide
STEP 1: Download the Asteroom app and create a new account to get started. STEP 2: Once logged in, tap the menu icon (☰) in the top-left corner, then select "Plan." STEP 3: Enter the Enterp...
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How to minimize "ghosting" in scans
1.Please use Asteroom tripod and avoid third party tripods that have platform to allow level to be adjusted 2. Align the phone camera to the center of the rotator if you have a Samsung phone. ...
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Property Shooting Guidelines Tutorial
Watch this tutorial to learn how to shoot a property. View the do's and don'ts best practices.
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Asteroom Guides to Tax Reporting
Asteroom partners with Stripe to file 1099 tax forms that summarize your earnings. We’ve put together some FAQs to help you learn more about 1099s, and how to use Stripe Express to review your tax ...
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What kind of smartphones does Asteroom support?
We support all devices running Android 6 and iOS 11 or later. Smartphones that are an iPhone 6 or newer, Samsung Galaxy S7, SONY Xperia X Compact, or LG G5 / V20 are all supported device types. We ...
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What kind of smartphones and 360° camera does Asteroom support?
Supported smartphone models We support all devices running Android 6 and iOS 11 or later. Smartphones that are an iPhone 6 or newer, Samsung Galaxy S7, SONY Xperia X Compact, or LG G5 / V20 are al...
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How to use My Tasks?
How to access My Tasks? Access on Your Phone: 1. Update the Asteroom app to the latest version. 2. Login using your Asteroom account for data collection (PDR, PDC, Inspection). 3. Enable Asteroom ...
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What is My Task and how to access it?
What is My Tasks? My Tasks is a dashboard for contracted data collectors to manage all their assignments in one place. Data collectors can see and claim assignments in nearby areas, and view assign...