Asteroom Customer Support
- Total activity 366
- Last activity
- Member since
- Following 0 users
- Followed by 1 user
- Votes 0
- Subscriptions 197
Articles
Recent activity by Asteroom Customer Support-
What are all of the phone cases currently supported?
iPhone 7 iPhone 8 iPhone 7 Plus iPhone 8 Plus iPhone X iPhone XS iPhone XS Max iPhone 11 iPhone 11 Pro iPhone 11 Pro Max Samsung Galaxy S8 Samsung Galaxy S8 Plus Samsung Galaxy S9 Samsung Gala...
-
How can I report issues to Asteroom via Feedback?
Your satisfaction is our biggest concern. If you experience any technical difficulties-- such as freezing or being unable to connect with Bluetooth -- please report the problem to Asteroom, so...
-
What is the difference between a 360 Camera and an Asteroom Virtual Tour Kit?
360 Cameras can complete hour tours faster than a pano kit because they do not need to wait and rotation to take images. They can take an image in 1 second vs waiting 20 seconds for a full rotat...
-
What to do if music added to a tour doesn’t play?
Browsers on smartphones have restrictions so audio will need to be turned on manually. If using a PC browser please contact support@asteroom.com for support. Browser update their settings and softw...
-
Will different rotators work with Asteroom’s virtual tour software application?
No
-
My tours won't open in a specific website?
Check to ensure the javascript function is enabled. If this doesn’t work contact support@asteroom.com for support.
-
What video file type is the dollhouse video?
Mp4 format
-
How should I evaluate Asteroom vs others?
While many tours companies can advertise multiple options, Asteroom differentiates ourselve by doing three things. Offering the highest quality visual tours by using advance AI and Machine learnin...
-
Who is Asteroom for?
Anyone that wants to have a high-quality property virtual tour. We are designed to be easy to use and affordable enough anyone, with quality results that impress.
-
How to add detailed descriptions, texts, images, and links to a 3D virtual tour?
Sign into your Asteroom app. Select your virtual tour, and select the panorama that you want to add to your description to. Click on the “More” button below, and add a description or object to the...