Asteroom Customer Support
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Votes on activity by Asteroom Customer Support-
Asteroom Tutorial Video
Watch this video to learn how to set up and use Asteroom 3D Tour Kit to create 3D tours.
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Property Shooting Guidelines Tutorial
Watch this tutorial to learn how to shoot a property. View the do's and don'ts best practices.
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How to update your tour’s cover image?
Go to your tours in the my tours tab Note: If you don’t have any tours, make a new tour and add the images to that tour Select “More” Click edit tour cover Select Album Find the image you wou...
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Possibilities of Causing the Ghost Images
Situations that will cause the ghost images: 1. Out of Focus. The lens is not aligned to the camera well. (Use clip) → The ghosting level is low but could be blurred. Related problem: The top/bot...
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Getting Started Step-by-Step Guide
Open you Asteroom 3D Tour Kit and ensure everything is there, rotator, charging cord, tripod, fisheye lens, and phone case (if ordered) Start charging the rotator before turning it on for the firs...
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How to share a virtual tour to the MLS?
Click the my tours area of the app or desktop to view your current 360 camera tours. Note: If you don’t have any tours, make a new tour and add the images to that tour Click the share icon Yo...
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How to Shoot the Qualified Panoramas
Things You Should Well Prepare Before Shooting: 1. Fully charge the rotator and your phone: After continuously using the rotator for 1.5 hours, you should fully charge it until the red light turn...
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How to change pano and hotspot's name on Asteroom app?
1. Select the tour by clicking on it. 2. Click the pencil icon located in the front of each pano name. 3. Update the name and click "OK". The dollhouse will auto-sync with the updated name. So...
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How to shoot real estate photography with a mobile phone?
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How to update my profile?
Click "" on the top right side of your screen and then choose "Profile". Update your information and then click "Save".