Asteroom-Customer-Support
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Recent activity by Asteroom-Customer-Support-
What kind of smartphones does Asteroom support?
We support all devices running Android 6 and iOS 11 or later. Smartphones that are an iPhone 6 or newer, Samsung Galaxy S7, SONY Xperia X Compact, or LG G5 / V20 are all supported device types. We ...
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What kind of smartphones and 360° camera does Asteroom support?
Supported smartphone models We support all devices running Android 6 and iOS 11 or later. Smartphones that are an iPhone 6 or newer, Samsung Galaxy S7, SONY Xperia X Compact, or LG G5 / V20 are al...
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How to use My Tasks?
How to access My Tasks? Access on Your Phone: 1. Update the Asteroom app to the latest version. 2. Login using your Asteroom account for data collection (PDR, PDC, Inspection). 3. Enable Asteroom ...
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What is My Task and how to access it?
What is My Tasks? My Tasks is a dashboard for contracted data collectors to manage all their assignments in one place. Data collectors can see and claim assignments in nearby areas, and view assign...
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How long will I get paid after shooting completion?
Definition of assignment/ task completion A task/assignment should be defined as completed only when Asteroom sends all deliverables to customers. So a payment may be arranged later than you expe...
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How Does Asteroom Pay Photographers And Panels?
Asteroom partners with Stripe to make payments and file 1099 tax forms that summarize your earnings from the year to date. If you have not yet set up a Stripe Express account, please contact captur...
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Asteroom Guides to Tax Reporting
Asteroom partners with Stripe to file 1099 tax forms that summarize your earnings. We’ve put together some FAQs to help you learn more about 1099s, and how to use Stripe Express to review your tax ...
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Asteroom Return Policy
Refund policy If you’re looking to return or exchange your order for whatever reason, we're here to help! Return To be eligible for a return, your item must be in the same condition that you r...
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Asteroom APP encounters network disconnection when uploading photos, how to resume uploading?
Has your Asteroom APP encountered a network disconnection when uploading photos, how to resume uploading? Ensure you follow this process to ensure you can successfully complete uploading all photos...
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How does the Fannie Mae value acceptance + property data Data differ from traditional appraisals?
With a value acceptance + property data process the appraiser isn’t involved. Instead, a third-party service provider will collect and provide property data to send to Fannie Mae via API. With this...