Asteroom Customer Support
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Recent activity by Asteroom Customer Support-
How to redeem a voucher activation code?
We are providing the free tour because we want you to be able to experience Asteroom right away without needing to worry about the software costs. We recommend you take advantage of this tour by pr...
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Cheatsheet For Appraisal Data Collection
Get the equipment ready before shooting: Fully charge the Asteroom rotator and your phone. A low battery can result in errors leading to a reshoot. Fully extend the three legs of the Asteroom trip...
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How to transfer album to Asteroom
Once you have captured the necessary 360 images, select the Album Tab on the Asteroom App, find the photo album with the 360 images you just captured for that project location. Then by pressing and...
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How come I can't upload my 2D still photos to Asteroom app thru my phone?
Please check with your phone settings to ensure you allow access to the uploading photos in the Asteroom app. Check your settings to ensure you've enabled access to all photos for the Asteroom ap...
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Asteroom Tutorial Video
Watch this video to learn how to set up and use Asteroom 3D Tour Kit to create 3D tours.
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How do I share and sync my 3d tour to Zillow?
To sync your 3D tours to Zillow automatically, please add the 3d tour link to the first one of the virtual tour in your MLS service.
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Possibilities of Causing the Ghost Images
Situations that will cause the ghost images: 1. Out of Focus. The lens is not aligned to the camera well. (Use clip) → The ghosting level is low but could be blurred. Related problem: The top/bot...
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How to Shoot the Qualified Panoramas
Things You Should Well Prepare Before Shooting: 1. Fully charge the rotator and your phone: After continuously using the rotator for 1.5 hours, you should fully charge it until the red light turn...
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How to add my own icon as a watermark into the 2D floor plan?
After having the dollhouse and 2D floor plan, please open the Asteroom web editor, and enter the 2D Floor Plan section of the tour you want to edit. You will see the Watermark function on the top-r...
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How to change pano and hotspot's name on Asteroom app?
1. Select the tour by clicking on it. 2. Click the pencil icon located in the front of each pano name. 3. Update the name and click "OK". The dollhouse will auto-sync with the updated name. So...