Asteroom Customer Support
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Recent activity by Asteroom Customer Support-
Can I add pano images after completing a dollhouse?
Not typically, once the dollhouse process has been started it is difficult to add images. Contact support@asteroom.com for assistance.
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Will Asteroom 3D rotator work with other virtual tour software?
No, Asteroom’s rotator can only be used to create our tours with our software.
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Can Asteroom work with other existing 360 cameras for real estate?
As long as images from 360 cameras are in jpg format and shot by 17mm/180 degree lens it can be used in our platform.
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Where to place the tripod in each room and shoot an entire property?
We recommend placing the tripod in the middle of the room as much as possible. If you get closer to the carpet or furniture during the shooting process, it may cause problems when connecting the pa...
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Top devices to take 360° photos?
Asteroom Virtual Tour Kit A bluetooth rotator, tripod, phone case and a fisheye lens turns your phoneinto a 360° camera. It helps you produce 8192*4096 resolution 360° photos Ricoh Theta ...
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Creating a 360° virtual tour with other 360° devices
Export 360° photos from 360° Devices e.g. Samsung Gear 360 Open Gear 360 APP, and click on a 360° photo and save it on the phone. The rest of 360° devices could apply similar rules. Import 360° p...
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How to connect Ricoh Theta with Asteroom’s App?
Turn on the power of the camera. Press the mode button to select the still image capture mode. Press the wireless button to turn the wireless function on. (The wireless lamp flashes) Displa...
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How to connect Insta360 ONE X with Asteroom’s App?
Turn on the power of the camera. Press and hold the power button to power on camera, switch to Settings > Wi-Fi > Wi-Fi password to get Wi-Fi name and password. Display the Wi-Fi settings of the ...
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What do I need before ordering a dollhouse?
Shoot all the images at the property, make sure to photograph every oom in the property and shoot with line of sight. Label all of the images with what the room is. Example Bedroom 1, Kitchen, L...
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How to photograph a property with a direct line of sight?
Ensure that every location you place the tripod can view somewhere else that it was placed. This allows for the tour to be connected together with hotspots so viewers can move around within the...