Your satisfaction is our biggest concern. If you experience any technical difficulties-- such as freezing or being unable to connect with Bluetooth -- please report the problem to Asteroom, so that we can take the necessary actions to improve our service.
- From the step or the screen where the failure occurs.
- Exit the screen by clicking on the app menu in the top-left corner.
- Select "Contact Support" to open up your mobile phone's default email app and send an email to our support team with the error that you experienced. All you need to do is to click 'Send' and we will receive your feedback.
The error has to occur before sending your feedback in order to generate an error log.
The user must enable access to the phone's mailbox to be able to use the above method for reporting errors.